THE LOW DOWN

Check the FAQ below or contact us directly to ask any questions

  • Service information​
Why should I choose The Bunch?

We’re here to handle the faff surrounding household bills so that you can prioritise the things that matter in your life. It takes five minutes to input your details and we’ll take it from there! 

We pass on all of our services on at cost, taking a small monthly fee to manage your Gas, Electricity, Water, Broadband & TV Licence. We make no money off energy usage so it is in our interest to keep our customers within their energy allowances. We provide quarterly usage statements to ensure our customers feel in control of their energy consumption. 

Individual liability for payments means no more awkward conversations with housemates asking them for money owed for bills.

How do I sign up?

Head to the homepage and click “get a quote”. Select the contract length, number of occupants, and the services that you require. You will then be asked to input your housemates’ contact information who will then receive their own personalised sign up links. If you have previously got a quote it is possible to activate a saved quote within your account!

Can I change my package throughout the year?

It is not possible to change your package throughout the year as by then contracts are bound with the utility companies. To ensure you choose the right package for you and your housemates when signing up, please don’t hesitate to contact The Bunch team for friendly, informative advice in the selection process.

How do I cancel my contract with The Bunch?

You can cancel up to 14 days after all tenants have signed up.

After 14 days of being signed up to The Bunch, you are contracted for the time of your tenancy, which cannot be cut short due to the bound contracts with the utilities companies.

What should I do with letters from energy companies?

Please send pictures of old supplier bills (all sides) to [email protected] and we will deal with them.

What do we do if a housemate moves out of the property?

Unfortunately you are liable to pay the amount agreed for the entirety of your tenancy agreement. It is up to you how you pay it. It is possible for us to split it equally between the remaining housemates. Equally, if you have found a replacement housemate, then it is possible to do a swap. Get in touch via phone or email and we can discuss your options.

  • Usage and Meter Reads
What happens if we don’t use all of our allowance?

Then the money will be returned to you! 85% of our customers last year underused and received money back.

What are meter readings for?

Meter readings are to ensure that we are getting you the best prices from our energy suppliers. Without meter readings, suppliers send bills based on estimates which can often end in overcharging.

Where is my meter?

Your meters are usually located outside – on the front or back of your property. Occasionally, in older properties or in flats/apartments, your meters will be inside and can be found in a basement or discrete cupboard of a property. If you are unable to find your meters please contact your landlord or letting agent who will know where they are.

How do I provide meter readings?

Simply take a photo of your meter and send it to us in an email to [email protected]. A member of our team will then process it.

How often do you need meter reads?

You will be asked to give meter readings monthly. The more readings we get the more accurate we can be with your usage statements.

I forgot to read the meter before I left for the summer. What should I do?

Your energy company will have readings from previous tenants in the property and should be able to calculate a relatively good estimate, however it can be inaccurate. Please contact your landlord to see if they have taken the readings for you, or if they are able to do so. Get back to us as soon as you can!

  • Payment
How is my payment calculated?

We estimate your yearly consumption based on years of data from your residential area. We then split the costs equally depending on the number of months in tenancy and charge you monthly.

I wasn’t in the house over the summer. Do I still have to pay bills?

You are liable to pay the bills for your house from the start of your tenancy, whether you were living there or not.

How do I pay my bill?

Once you have agreed to your package, you will pay a £14.99 sign up fee which will allow us to set up your direct debits, broadband and energy contracts.

I can’t pay my share of the bill?

Whilst you are contracted to pay the agreed amount, we understand that there is more to life than bills and that you may sometimes be unable to pay on our specified days. Contact us to arrange a payment schedule to suit you. Failure to get in touch will result in increased bills for all other tenants and/or late payment charges.

How do you calculate direct debit amounts?

We take the estimated total of your year’s bills and divide it by the number of months you have signed up with us. We flatten the payments over the year, so that no matter if it’s summer (when your heating is rarely on) or winter (when you can’t move from the radiator), you are charged in equal measure. This means no unexpected price surges, and easy budgeting for you and your housemates across the year.

My housemate is unable to pay their share of the bill?

Whilst each housemate is contracted to pay the agreed amount, we understand that there is more to life than bills and it may sometimes not be possible to pay on our specified days. Contact us to arrange a suitable payment schedule. Failure to get in touch will result in increased bills for all other tenants.

When is my first bill due? When are regular payments taken?

Monthly payments are taken on the 14th of each month. Your first payment will be dependent on the date you sign up.  

  • Suppliers
Who supplies my electricity?

All of our houses this year are on Ovo energy.

What if electricity is already provided by my agent?

Your price will be cheaper. Please get in contact so we can give you a personalised quote.

Should I cancel my current electricity supplier contract?

Don’t worry about that, once you sign up we will take care of it all for you.

  • Usage and Allowance
What is my electricity allowance?

Electricity allowances differ depending on the size of the house. You can find our allowances on our quote calculator. All allowances are given in kWh (kilowatt-hours). It is the standard way for conveying a unit of energy, please enquire if you would like to have your allowance explained.

What if I don’t use all of my electricity?

Our ‘pay for what you use’ policy ensures that any surplus is paid back to you at the end of the year.

What if I overuse?

You would be required to pay the excess. However, usage statements are provided throughout the year so we can pick up on overusage easily and let you know quickly. This scenario can be resolved by reducing your usage or by increasing your monthly price very slightly.

Should I pay the electricity bill in my post?

No – If you receive any bills in the post, please take a photo of them (all sides) and email them to bills@the-bunch.co.uk. We will then deal with them.

Do you really need the meter readings?

Without meter readings, suppliers send bills based on estimates which often ends in overcharging.

How do I provide meter readings?

We need the numbers from the display on the meters.

Simply take a photo/video of your meter and send it to us in a quick email to [email protected] a member of our team will then process it. If you are unable to take a photo, please send us the numbers that you can see on the screen.

What are my unit rates?

Our unit rate for Electricity is 16.6p per kWh with a standing charge of 41.2p

My electricity has cut out, what should I do?

First thing to do is check your fuse box. Quite often a loss in power will be due to a tripped fuse. If you believe it is a power cut, call 105 to be directed to your local electricity network operator.

  • Suppliers
Who supplies my gas?

All of our houses this year are supplied by Ovo Energy.

What if gas is already provided by my agent?

Your price will be cheaper. Please get in contact so we can give you a personalised quote.

Should I cancel my current gas supplier contract?

Don’t worry about that, once you sign up we will take care of it all for you.

My house is electricity only, do I still pay for gas?

No – your gas allowance will simply be transferred onto your account.

  • Usage and Allowance
What is my gas allowance?

Gas allowances differ depending on the size of the house. You can find our allowances on our quote calculator. All allowances are given in kWh (kilowatt-hours). It is the standard way for conveying a unit of energy, please enquire if you would like to have your allowance explained.

What if I don’t use all of my gas?

Our ‘pay for what you use’ policy means that any surplus is paid back to you at the end of the year.

What if I overuse?

You would be required to pay the excess. However, usage statements are provided throughout the year so we can pick up on overusage easily and let you know quickly. This scenario can be resolved by reducing your usage or by increasing your monthly price very slightly.

Should I pay the gas bill in the post?

No – If you receive any bills in the post, please take a photo of them (all sides) and email them to bills@the-bunch.co.uk. We will then deal with them.

Do you really need the meter readings?

Without meter readings, suppliers send bills based on estimates which often ends in overcharging.

How do I provide meter readings?

We need the numbers from the display on the meters.

Simply take a photo/video of your meter and send it to us in a quick email to [email protected] a member of our team will then process it. If you are unable to take a photo, please send us the numbers that you can see on the screen.

What are my unit rates?

Our unit rate for Gas 3.97p per kWh with a standing charge of 23.5p

I can smell gas!

If you have a gas leak or can smell gas in your property, vacate the property immediately and call the National Gas Emergencies number on 0800 111 999 (Open 24 hours a day).

  • Suppliers
Who supplies my water?

Water is supplied on a national grid which is divided into regional companies. It therefore depends on where your house is.

What if water is already provided by my agent?

Your price will be cheaper. Please get in contact so we can give you a personalised quote.

  • Usage and Allowance
What’s my water allowance?

Water allowances depend on the size and location of your property. Please get in touch for details regarding water allowances.

Should I pay the water bill in the post?

No – If you receive any bills in the post, please take a photo of them (all sides) and email them to bills@the-bunch.co.uk. We will then deal with them.

My shower isn’t working!

Check your taps – if water is still flowing through then it is likely to be an internal issue with pressure. Contact your landlord who will be able to organise a plumber to sort it!

I have no hot water!

This is to do with your boiler, which is an internal issue. Please contact your landlord who will be able to sort it!

I have a water leak!

If the leak is internal (inside the property) then contact your landlord.

If the leak is external (outside the property) then contact your local water supplier. If you don’t know who this is, give us a call or email and we can let you know.

  • General
What is a TV license?

It’s a legal permission which allows you and your housemates to record or stream TV within your property.

How much is a TV license?

A TV licence is £154.50 in total for each house for the year.

  • Usage
Do I really need one?

Streaming live TV via your television, tablet or laptop requires a TV licence. You are running the risk of a £1,000 fine if you don’t purchase one. Watching TV on demand, through providers such as Netflix, is different and doesn’t require a licence – but watch out as BBC iPlayer is an exception to this!

The council have asked to see my TV license?

If you have a TV licence via The Bunch, get in touch and we will send you your TV licence number.

  • Suppliers and Setup
When is my broadband coming?

Once everybody in the property has signed up you will be contacted by Virgin to arrange your installation date. Please make sure there is somebody in the property on this date as installations can be between 8am-5pm.

I’m going to miss my installation day - does that matter?

Someone is required to be in the property when the broadband is being installed. Please let us know in advance if there is an issue with your installation date and we can look to change it for you. Please contact us as early as possible if this scenario arises, as late changes can result in fines due to engineer costs.

Can I have a more specific time for the broadband installation?

Our Virgin team have numerous installs every day meaning we can only provide a date, not a time, for your broadband installation.

  • Broadband Performance
How fast is my broadband?

We can get the fastest speeds available for your house through our supplier Virgin. Please get a quote to find out more about the different options.

Why is my broadband slower than it should be?

Broadband providers can only guarantee the speed going into the property. External factors such as house size, wall depth, number of users and distance from the router can all have an effect. 

Although you may have 100MB speed please remember that it is not 100MB per person – that is a total for the house – so don’t expect to receive 100MB on your personal device. 

If you are disappointed with the speed of your broadband in certain areas then first try using a booster. If the slow speed persists then contact us and we will try to improve this for you.

How do I use a booster?

Different brands of booster have different setup instructions. However, the general idea is to plug in the booster close to your router, establish a connection (using the instruction manual) and then you are able to plug in the booster wherever you need it in the house. Please note that boosters do not increase the speed of the signal, they simply boost the strength and range.